Corporate Information

Improving our services every day

Your health and well-being always come first

Hospitales San Roque was created with the purpose of improving people’s well-being. To achieve this, it provides comprehensive healthcare services to the community using state-of-the-art technology for consultations, diagnosis and hospitalisation.

In line with its principles of quality and excellence, HSR has implemented a system to improve its processes, tools and procedures so that when patients and visitors are inside its facilities they are able to feel the service-oriented commitment of its team of professionals and its clear focus on innovation in the field of health.

Mission Statement

The mission of HSR is to provide healthcare services to the population using state-of-the-art healthcare technology while being true to its standards of quality and excellence.

In our day-to-day activities, we offer our know-how to our clients, empathising with our patient’s health, improving our response capacity, avoiding physical and financial barriers, offering a honest and close contact with our patients, and always acting ethically, justly and sustainably in order to achieve client satisfaction, increase profitability and reach excellence.

Vision

We aim to continue being leaders in the private health sector in the Canary Islands, using strong growth strategies, cutting-edge technologies and a growing commitment to health improvement. For that purpose, we strive to continue being leaders for our quality healthcare services and state-of-the-art equipment, recognised by our efforts to exceed our client’s expectations as well as the expectations of their families and caregivers, and to stand out for the excellent service provided by our qualified team of professionals.

Values

Our model is based on ethics and mutual respect, and we place patients at the heart of all our actions, and we understand the sensitive nature of the services provided.

We develop our business as leaders in the provision of services in the field of private healthcare. We are socially responsible and we are aligned with the needs of our patients, their families and their caregivers, providing health and improving their well-being.

Management team

Mario Rodríguez Rodríguez

Mario Rodríguez Rodríguez

Chairman of the Board of Directors

Herminia Rodríguez Rosas

Herminia Rodríguez Rosas

Vice President (2018) and Corporate Clinical Welfare Director

Luis Pérez Meléndez

Luis Pérez Meléndez

Director and Corporate Welfare Director

Pedro Betancor León

Pedro Betancor León

Medical Assistance Director

 Sebastián Sansó Marrero

Sebastián Sansó Marrero

Managing Director of Hospitales San Roque in Maspalomas and Corporate Director of Development

Pablo Lis Valcarce

Pablo Lis Valcarce

Managing Director of Hospitales San Roque in Las Palmas de Gran Canaria and Corporate Director of Economic-Administrative Management.

Francisco Duque Toledo

Francisco Duque Toledo

Medical Director of Hospitales San Roque in Las Palmas de Gran Canaria

Antonio Acosta Socorro

Antonio Acosta Socorro

Medical Director of Hospitales San Roque in Maspalomas

Óscar Guerra Rodríguez

Óscar Guerra Rodríguez

Corporate Director of Strategic Monitoring

Raju Daryanani Daryanani

Raju Daryanani Daryanani

Deputy Medical Director of Hospitales San Roque in Las Palmas de Gran Canaria

Lucía Guillén Estévez

Lucía Guillén Estévez

Attached to the Medical Direction of San Roque Hospitals in Las Palmas de Gran Canaria

Risk, security and quality management

Patient safety

Patient safety (PS) understood as the absence of unnecessary harm, whether real or potential, associated to healthcare is carried out in our centres by:

  1. Building a culture of safety, which is part of our strategy, mission, vision, aims, indicators, projects and working method.
  2. Making patient safety one of the basic pillars of healthcare, helping to maintain a culture of safety.
  3. Minimising the risk of adverse events associated to healthcare in all levels of care.
  4. Combining the necessary rationing and cost-containment policies together with a safe and high-quality healthcare environment, thus creating a real combination of safety and efficiency.
  5. Making the most of new technologies in order to reduce possible safety loopholes, minimising the risks associated to healthcare.

Comprehensive management system

The need to maintain our client’s satisfaction, our commitment to guarantee the confidentiality, availability and integrity of the information, as well as the need to comply with current legislation, have prompted Hospitales Universitarios San Roque to implement, maintain and establish a comprehensive management system that combines quality and environmental management, information safety and occupational risk prevention. We consider that regulations are part of our dynamics and excellence and not only an end in itself, and thus, we comply with the main international reference standards.

Quality management - ISO 9001

HSR is ISO 9001 certified by the Spanish Association for Standardisation (AENOR). This certification recognises our capacity to consistently provide services that meet the needs of our clients and the applicable legislation. We succeed in guaranteeing the continued satisfaction of our patients and we analyse the needs of our internal and external clients through an efficient communication which allows us to broadly develop our work processes, to implement and improve the skills of our team of professionals through training programmes tailored to the needs of their work and to provide them with the necessary resources, as well as to provide services that are safe for our clients and for our employees and the environment.

Environmental management - ISO 14001

HSR is ISO 14001 certified by the Spanish Association for Standardisation (AENOR), which allows us to systematise, in a simple way, the environmental aspects generated by all of our activities, as well as to promote environmental protection and pollution prevention from a balanced perspective, taking into account socioeconomic aspects. We succeed in ensuring sustainability and protecting the natural environment while complying with the legal requirements applicable to our activities, and especially with the current legislation in environmental matters, as well as other requirements that we have voluntarily undertaken with third parties.

Information security management system - ISO 27001

HSR is ISO 27001 certified by the Spanish Association for Standardisation (AENOR), which certifies being the most efficient way to minimise risks, by guaranteeing that assets and their risks are identified and assessed, and the most efficient control measures and procedures are put into place in line with our business strategy. Thus, we are able to guarantee the confidentiality of the information and make sure that only those authorised to access the data can do so. We are also able to guarantee the integrity of all data, making sure that the information and its processing are exact and complete. And lastly, we can also guarantee its availability, making sure the authorised users have access to the information and its associated assets when they need to, all while protecting the information against the loss of availability, confidentiality and integrity.

QH Accreditation

In 2015, the centres of Hospitales San Roque in Las Palmas de Gran Canaria and Maspalomas obtained the Quality Healthcare accreditation granted by the Institute for the Development and Integration of Healthcare (IDIS), recognising excellence in care quality and the safety of healthcare organisations. In 2016, Special Medical Diagnosis was also awarded this accreditation, adding another main company of HSR to this accreditation.

Tourist quality commitment

In 2017, Hospitales Universitarios San Roques was awarded the Tourist Quality Commitment Award granted by the Integrated Quality Management System for Tourist Destinations (SICTED), promoted by the Secretariat of State for Tourism with the support of the Spanish Federation of Municipalities and Provinces (FEMP). This award recognises the effort and commitment made to improve tourists’ experience and satisfaction through an integrated and permanent system that manages quality in a tourist destination.

Data protection

At Hospitales Universitarios San Roque, we promote a culture of accountability and professionalism when dealing with personal information such as the kind of information our team of professionals manages in their daily activity. We ultimately endorse a culture of respect with regard to personal data. We comply with Organic Law 15/1999 of 13 December 1999 on Data Protection in all of our procedures, which has brought considerable benefits to everyone related to our company, offering all guarantees of safety and trust. Some of those benefits are: the ability to project confidence, the capability to implement a culture of quality, the opportunity to set ourselves apart by guaranteeing a strict processing of the data collected and the opportunity to avoid falling in disrepute for receiving a sanction for infringing third-party rights with regard to personal data.

Emergency management

All HSR centres have a self-protection plan approved by the Government of the Canary Islands. The plan covers a risk analysis, the description of vulnerable elements, prevention and protection measures, as well as the course of action to be taken in case of emergency. Our staff is trained on how to act in case of an emergency and we perform regular drills.

You can view and download the Certificate and Scope, Integrated Quality Policy and Information Security Policy.

- Certificates and scope -

- Integrated Quality Policy -

- Information Security Policy -

Corporate Social Responsibility

We strive to be a socially responsible company directing our efforts towards corporate social responsibility as a set of adopted obligations and engagements concerning the social, professional and environmental impact of HSR, as well as its impact on people’s rights.

Without forgetting that all companies have the goal of generating profits. We respect the principles of the Global Compact, collaborating actively, decisively and constantly as we understand that the protection of health is an integral part of the “protection and safeguarding of people’s rights”.

We identify our target and disadvantaged groups in the health system so that we can provide assistance to anyone in case of life-threatening emergencies, regardless of their financial resources or whether they are covered by our centre or not. We also provide health counselling and information as well as referrals to the corresponding centre.

Good governance code

We behave ethically, banning ignominious or deplorable practices. We respect the law and comply with all tax, accounting and administrative regulations, so that when we make our decisions, we treat all employees and clients equally, regardless of their background, race, sex, sexual orientation or disabilities. Furthermore, we respect our employees’ incompatibility regimen.

We maintain a strong commitment to quality and have the corresponding certifications that set us apart as the best.

We value the opinion of our clients, and therefore we regularly send knowledge, satisfaction and improvement surveys which are managed by a customer service unit which focuses specifically on these matters.

We take part in culture-related activities in the community and in actions to foster employment. We also support activities for health education through talks, conferences and the promotion of heart-healthy lifestyles and nutrition.